Refund policy

AT LIYUANHUA LIMITED, WE ARE COMMITTED TO PROVIDING HIGH-QUALITY PRODUCTS AND ENSURING THAT YOUR SHOPPING EXPERIENCE IS AS HASSLE-FREE AS POSSIBLE. If you are not satisfied with your purchase, you have the right to return or exchange it within a certain period of time, in accordance with EU consumer law.

1. Return Policy

Under the Consumer Rights Directive, you have the right to return or exchange the goods within 14 days of your purchase without giving any reason. This period begins on the day the product is received by you or a third party nominated by you (other than the shipping company).

2. Returns and Exchanges

Return period: You have the right to apply for a return within 14 days after receiving the goods

Product requirements: Returned items must be unused, unwashed, and in their original packaging and labels.

Refund Method: Refunds will be processed to the payment method used to make your purchase.

3. Return and Exchange Process

If you wish to return or exchange an item, please contact us by email within 14 days of receiving the item,[email protected] with the order number, product information and reason for return.

We will provide you with a return address and further guidance to ensure that the return process goes smoothly.

The shipping costs for returned goods are the responsibility of the customer, unless there is a quality problem with the product itself.

4. Refund Processing

Once we receive the returned item and complete the inspection, the refund will be processed within 7-14 business days. Refunds will be made to the payment method you paid at the time of purchase.

If the returned item meets the return criteria, you will receive a full refund; If the item is not eligible for return or exchange, it may not be refunded or the refund amount will be deducted.

5. Exchanges

We do not offer direct exchanges, but you can choose to return the product and place a new order. If you receive a quality problem with the goods, please contact us in time, and we will provide you with a solution for return and exchange.

6. Damaged goods and quality problems

If the goods you receive have quality problems or are damaged during shipping, please contact us immediately, we will provide you with free return and exchange services, and bear the cost of return shipping.

7. Contact us

If you have any questions about returning or exchanging an item, or would like to request a return, please contact us at:

Email: [email protected]